How do I collect a digital waiver before arrival, and finish unsigned ones at the door?
Require liability waiver on the booking page and finish unsigned sauna and cold plunge waivers at check-in.
Create waiver templates under Scheduling → Waivers and turn on Require liability waiver on Pages → Booking so guests without a current signed waiver are asked to sign after checkout. Self check-in stays blocked until signed. For anyone still unsigned at the door, use Sign waiver at kiosk or check-in. Guests without an email on file cannot receive a waiver invite.
What Zettlor does today
Pages → Booking has Require liability waiver. That prompt is after checkout; it blocks self check-in until the waiver is signed. It does not block payment. Offerings also have Requires Waiver. You can finish signing at the door with Sign waiver. Guests without an email address cannot be sent an invite link.
This behavior is live in Zettlor today for a commercial sauna and cold plunge room. Guest booking, cancel, and credit self-serve steps stay on Help. This page is for operators.
Desk path
Scheduling → Waivers for templates. Pages → Booking → Require liability waiver. At the door, use Sign waiver on kiosk check-in. Collect email or phone before sending an invite to unsigned arrivals.
Do not invent a settings path beyond what is listed here. If the product does not include a control, the desk workaround is the path.
Failure mode
Guests without email cannot get a remote waiver invite, so door signing is required. If Require liability waiver is off, more guests arrive unsigned at peak sauna and cold plunge hours.
Operator example
At Rytual, most members sign the session waiver after online checkout, and desk staff finish any unsigned cold plunge arrivals with Sign waiver before check-in.
A sauna and cold plunge operator can copy the shape of this example without copying another brand's private pricing or customer lists.
How to do this
- Create or update your session waiver template under Scheduling → Waivers.
- Enable Require liability waiver on Pages → Booking for sauna and cold plunge reservations that need a signed waiver.
- Share the public booking link so guests can sign after checkout before they arrive when possible.
- At the door, open kiosk or check-in and use Sign waiver for anyone still unsigned.
- Collect email or phone before attempting a waiver invite for unsigned guests.
Related questions
Can I send a waiver invite to someone with no email?
No. Unsigned guests without an email on file cannot receive a waiver invite. Use Sign waiver at arrival instead.
Does Require liability waiver block checkout?
No. Guests pay first. After checkout they are asked to sign if they do not already have a current waiver. Self check-in stays blocked until signed.
Follow-up guides
Book a demo or get started.
Zettlor is booking and operations software for commercial sauna, cold plunge, and wellness facilities. See how it works.