How do I see failed membership charges and retry them before we cut access?
While Stripe marks the subscription past due, membership credits stay spendable. After unpaid or canceled, those credits stop. Retry the invoice in Stripe Dashboard.
If Stripe marks the membership past due, the member can still spend membership credits while Stripe retries. After unpaid, membership is paused and those credits suspend. After canceled, membership ends and those credits suspend. Existing reservations can still check in. Retry the invoice in Stripe Dashboard.
What Zettlor does today
On a failed invoice, Zettlor keeps membership credits spendable while Stripe is past due. When Stripe moves the subscription to unpaid, membership status becomes paused and credits suspend. When Stripe cancels, membership status becomes canceled and credits suspend. There is no Zettlor retry-charge button. Open CRM → Customers to read membership status, then retry in Stripe Dashboard.
This behavior is live in Zettlor today for a commercial sauna and cold plunge room. Guest booking, cancel, and credit self-serve steps stay on Help. This page is for operators.
Desk path
Open CRM → Customers → membership status. Retry the invoice in Stripe Dashboard. Do not invent Settings → Retry charge.
Do not invent a settings path beyond what is listed here. If the product does not include a control, the desk workaround is the path.
Failure mode
Desk turns the member away on the first failed invoice while Stripe is still past due and credits should still spend. Or they ignore unpaid status until credits stay suspended after a successful retry.
Operator example
Alchemy sees a member flip to past due, still lets them book the cold plunge with membership credits, and retries the invoice in Stripe the same morning before unpaid suspends those credits.
A sauna and cold plunge operator can copy the shape of this example without copying another brand's private pricing or customer lists.
How to do this
- Open the customer on CRM → Customers and read membership status.
- If Stripe is past due, membership stays Active and membership credits stay spendable while Stripe retries.
- Retry or pay the invoice in Stripe Dashboard. There is no Zettlor retry-charge button.
- If Stripe is unpaid, membership is paused and those credits suspend. If Stripe is canceled, membership is cancelled or expired and those credits suspend. Existing reservations can still check in.
Related questions
Does a failed charge immediately ban the member?
No. Past due keeps membership Active and credits spendable. Unpaid pauses membership and freezes those credits. Canceled ends membership. Existing reservations can still check in.
Where do I retry the card?
Stripe Dashboard on the connected account. Zettlor does not ship a retry-charge button.
Follow-up guides
Book a demo or get started.
Zettlor is booking and operations software for commercial sauna, cold plunge, and wellness facilities. See how it works.