How do I freeze or hold a membership without cancelling it?
Members can pause from the customer portal. There is no dedicated staff freeze screen.
Members pause from the customer portal, which sets the membership to paused without cancelling the Stripe subscription relationship. There is no dedicated staff freeze UI; remaining access changes happen at the desk or in Stripe Dashboard.
What Zettlor does today
The portal pause and resume path exists. Paused is a membership status. Staff do not get a Freeze button on the customer. Billing pause is a Stripe-side action. Credits may still exist; do not assume pause auto-revokes every credit without checking the customer.
This behavior is partial: some of it is live, and the rest is a desk workaround rather than a missing settings screen you should hunt for. Guest booking, cancel, and credit self-serve steps stay on Help. This page is for operators.
Desk path
Ask the member to pause in the customer portal, or pause the subscription in Stripe Dashboard. There is no Settings → Freeze membership. Adjust credits at the desk if the pause should stop spending.
Do not invent a settings path beyond what is listed here. If the product does not include a control, the desk workaround is the path.
Failure mode
Staff cancel the Stripe subscription thinking that is a hold. The member loses the plan, and a later resume is a new checkout instead of an unpause.
Operator example
A Ro member pauses for a month in the portal before travel. Staff check paused status on CRM → Customers and do not cancel the plan in Stripe.
A sauna and cold plunge operator can copy the shape of this example without copying another brand's private pricing or customer lists.
How to do this
- Do not cancel the membership if you mean a hold.
- Have the member pause in the customer portal, or pause billing in Stripe Dashboard.
- Confirm membership status is paused on CRM → Customers.
- If they should not spend credits during the hold, handle that at the desk; there is no freeze settings path.
Related questions
Is there a staff Freeze button?
No dedicated staff freeze UI. Use the member portal pause or Stripe Dashboard.
Does pause cancel credits?
Pause is membership status. Check the credit on the customer; do not assume every credit auto-revokes.
Follow-up guides
Book a demo or get started.
Zettlor is booking and operations software for commercial sauna, cold plunge, and wellness facilities. See how it works.