Membership
Credits, punch packs, holds, and how a sauna and cold plunge membership spends at checkout.
- 01Guide
How do included member sessions book without charging, then flip to member price?
Session credits on the membership can cover a sauna or cold plunge seat to $0 during the billing period. After the included count is spent, checkout charges the session price. Unused sessions reset; they do not roll over.
- 02Guide
How does an existing membership port to Zettlor without a second checkout?
Staff link an existing Stripe subscription on the customer, or import membership and credit records. The guest does not check out again.
- 03Guide
Can a membership include unlimited visits until a date, then re-checkout?
Unlimited access and credit expiration dates exist. There is no dedicated workflow that forces a new checkout on a sunset date.
- 04Guide
How do I redeem a gift card at booking, for a session and for retail?
Guests redeem a staff-issued gift-card code at booking and store checkout. Gift-card payment at POS does not reduce that code's remaining balance.
- 05Guide
How do I auto-deduct a punch pass when they book an event?
When an event accepts purchased packs and passes, session credits burn per seat at checkout for a sauna or cold plunge event.
- 06Guide
How do I block punch packs on one event but still allow them on regular sessions?
Turn off Purchased packs and passes on that event. Regular sauna and cold plunge sessions still accept packs when the credit allows them.
- 07Guide
How do I add session credits without charging — as a comp, a makeup, or a migration?
Staff grant complimentary or goodwill credits on the customer. Import can grant credits for a migration. Spendable credits must be active and spendable.
- 08Guide
How do I book a complimentary session?
Staff book a walk-in or reservation at $0 when a credit covers the seat, or grant a complimentary credit first.
- 09Guide
How do I freeze or hold a membership without cancelling it?
Members can pause from the customer portal. There is no dedicated staff freeze screen.
- 10Guide
How do I give members an earlier booking window than drop-ins?
Booking-window rules can target active membership so members book sauna and cold plunge sessions before drop-ins.
- 11Guide
How do I see failed membership charges and retry them before we cut access?
While Stripe marks the subscription past due, membership credits stay spendable. After unpaid or canceled, those credits stop. Retry the invoice in Stripe Dashboard.
- 12Guide
How do I hide a founding or corporate membership and sell it only by a private link?
Set the membership product or store entry to a private link so it does not appear on the public store but still sells by URL.
- 13Guide
How do I set when unused session credits on a punch pack expire?
Punch packs use Valid for (days) on the product or an expiration date on the credit. Membership sessions-per-period reset; they do not expire-forward like a pack.
- 14Guide
How do I stop selling a membership without cutting off people already on it?
Uncheck Published on the membership product. Existing Stripe subscriptions keep billing.
- 15Guide
How do I see membership revenue billed versus sessions members actually used?
Revenue and utilization reports exist. There is no dedicated billed-versus-burned membership liability report.