FAQ
Memberships
Common questions about memberships for commercial sauna, cold plunge, and wellness operators.
Zettlor supports flexible membership structures that operators configure to match their business:
Unlimited access - Members book unlimited shared sessions per billing period
Session-count plans - A set number of sessions per month (e.g., 8 sessions/month)
Day-of-week restrictions - Access limited to specific days (e.g., weekday-only memberships at a lower price point)
Tiered access - Multiple membership levels with different benefits, from basic shared access to premium private-session perks
Each tier can include configurable benefits like priority booking windows, guest pass allowances, and discounts on retail or add-on services.
Yes. Member guest passes are a built-in feature. Operators define how many guests a member can bring per billing period (e.g., "2 guest passes per month"). When a member books, they can add guests to their reservation. Guest pass usage is tracked automatically and resets each billing cycle.
Yes. Operators can configure priority access windows that give members early booking access before sessions open to the general public. This works for regular scheduling and for high-demand sessions allocated through a fair draw, where member status can increase draw weighting.
Membership billing is automatic through Stripe. Operators set the billing cadence (monthly or annual), and Zettlor handles recurring charges, failed payment retries, and receipt delivery. Members can view their billing status, upcoming charges, and payment history in the customer portal.
Yes. Members can manage their subscription through the customer portal - including pausing for a set period or canceling with the terms the operator has configured. Operators control whether pausing is allowed, how long a pause can last, and what happens to remaining benefits during a pause.
Yes. Operators can create membership tiers with locked-in pricing for early adopters. When pricing changes later, existing members on a grandfathered tier keep their original rate. This is managed through Stripe's subscription pricing, so the rate lock is enforced at the billing level.
Yes. Members can receive priority weighting in the fair-draw allocation for high-demand sessions. Operators configure the weighting by tier - for example, founding members can receive higher priority than basic members. The weighting increases a member's odds of being selected without guaranteeing it, which keeps the system fair to first-time guests while still rewarding loyalty.